Terms & Conditions
General Terms
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US$100 is the minimum order a customer may place. For orders less than $100, there will be a non-refundable $15.00 surcharge automatically added to the order.
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All prices are FOB from our warehouse in Orlando, Florida USA.
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Freight charges are the responsibility of the customer.
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Prices are subject to change without notice.
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New customers must fill out Account Setup Form completely and send or Fax it with a copy of Sales Tax ID and this page with signature at bottom. Copy of Driving License required if you are paying by credit card or check. Must provide complete address where you receive credit card statements.
Payment Terms
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COD, Cashiers Check, Company Check (with our prior Approval), Money Order, Visa, Master Card, Discover and American Express are accepted. First time orders must be paid by COD (Money Order or Cashier Check), or Credit Card. New customers paying by credit card must have their first order shipped to the billing address of that credit card.
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Any returned check for any reason will be subject to a $30.00 processing fee. (If your check bounced twice then you will lose the privilege to pay by check. You will need to pay in advance by money order / cashiers check ONLY).
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Approval of company check or net open account will only be extended (after approval from our credit department) to customers who submit the following information:
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A signed and completed credit application of our company.
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A copy of your state tax resale certificate.
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A copy of your current business license.
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Any other documents requested by our credit department.
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All current customers who pays by company check or has open account with us must comply with these payments.
Discount Policy
A. Volume discounts (on regular wholesale price) are available based on the total order amount.
· Orders of $500 to $999 receives 10% OFF (on regular wholesale price)
· Orders of $1,000 to $2,000 receives 15% OFF (on regular wholesale price)
· Call for large quantity discount.
Lost, Damage or Return Policy
A. Claims for losses or damages occurred in transit must be made to carrier within 72 hours of receipt of merchandise and your original package must be retained for inspection. All shipments are insured.
B. Customer must call within 30 days of purchase to return any item. After 30 days there will 15% restocking fee. Items accepted for return for reasons other than manufacturer defects or errors are subject to 15% restocking fee.
C. Only merchandise having a manufacturer’s defect will be accepted for replacement within 30 days of purchase. Misused or used items will not be accepted. Credit will only be issued for our company errors, such as shortages, wrong item, or price adjustments.
D. Customer must call 3 days prior to returning any item. All return items must be shipped in the Original Packaging.
Laws & Agreements
By purchasing any item sold by our company, the buyer expressly warrants that she/he is in compliance with all applicable federal, state, and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless our company for all claims resulting directly or indirectly from the purchase, ownership or use of the item in violation of applicable federal, state and local laws and regulations.
International Customers
A) All above Terms & Conditions which applies to you.
B) Minimum order is US$500 excluding shipping.
C) Orders must be prepaid (including shipping) in US$ by Cashier Check, International Money Order or Wire Transfer ONLY.
D) We will be not responsible for any item which is prohibited to import. Please check your country laws regarding the items you are ordering.
My placing an order confirms that, I have read, understand and agree to these terms and conditions of Unique Cutlery, Inc.
